How Can We Help?
Find answers to common questions or get in touch with our support team
Email Support
Need help? Send us an email and we'll get back to you as soon as possible.
Documentation
Check out our comprehensive guides and documentation to get the most out of our applications.
Report a Bug
Found a bug or issue? Let us know so we can fix it and improve our applications.
Frequently Asked Questions
What platforms do your applications support?
Our applications are available for both iOS and Android platforms. We build native applications optimized for each platform to ensure the best user experience.
How do I report a bug or technical issue?
You can report bugs or technical issues by emailing us at hello@graypawlabs.co. Please include details about the issue, your device type, and operating system version.
How is my data protected?
We take data security seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and never share your personal information with third parties. See our Privacy Policy for more details.
Can I request a feature?
Yes! We welcome feature requests and feedback. Please send your suggestions to hello@graypawlabs.co with the subject "Feature Request".
How do I delete my account and data?
You can request account deletion by emailing us at hello@graypawlabs.co. We will process your request and delete all associated data within 30 days.
What are your response times?
We strive to respond to all support inquiries within 24-48 hours during business days. Critical issues are prioritized and addressed as quickly as possible.
Do you offer refunds?
Refund policies depend on the specific application and purchase platform (App Store or Google Play). Please refer to the respective platform's refund policy or contact us for assistance.
How often are apps updated?
We regularly update our applications to add new features, improve performance, and fix bugs. Update frequency varies by application, but we typically release updates every few weeks.